Life Rule #7: If something seems too good to be true - it'll probably fuck up

[emony]

No broadband for Emony :(

First of all, they were meant to come between 12pm and 5pm. By the fact that I'm writing about it now, I hope you can tell that they came at just before *10am*, and consequently I had to greet them sleep-addled and still in my PJs. Oops. I did point out that they were meant to be here this afternoon, but hey, what do promises to customers really mean in the grand scheme of things. F*** all, it seems.

They were nice enough and all. I showed them my computer on the dining room table. "And .. is it going to stay there?" the young chap asked curiously. "Yes," I said. He looked surprised. What on earth else could one use a dining table for I wonder? Then they asked to see the TV, so I showed them. "Right," the young chap said. "We're going to have to get a new box for that, and then drill through the wall."

Now, there is *one* thing that I promised TMO I would not let them do in the installation of broadband, and that is drill through any walls. Even if I hadn't, I would've had big f***ing doubts about letting them string a ruddy great cable through the wall from the front room to the dining room. And what the hell do they do when your TV is downstairs and your computer is upstairs, drill through the ceiling??

Anyway, I said no. I said no! To broadband! *cries*

"Okay then," said the chap. "We'll just get you a new box then."

"Why?" I asked.

"It's digital," he explained.

"You get more channels," the other chap said, helpfully, since I am a dumb girlie who just got up and doubtless has been living on Mars for six months and hasn't heard of digital TV.

"We don't want digital," I said. "We're not paying for digital, we're perfectly happy with analogue cable."

"Oh," the first chap said, looking at the other. "You have to have digital to have broadband."

Did anyone, *anyone* tell me that when I phoned up about this bloody broadband? No they did not. I wouldn't mind upgrading to digital at all, but it costs more, and TMO doesn't want to pay for it, I don't think, so that would've been a bloody pain in the arse. Free trial my backside. Surfice to say, as soon as my voice doesn't sound like I just woke up, and as soon as I'm awake enough for strenuous arguing, I shall be phoning NTL to make a formal compliant about their misleading advertising.

The upshot is still that we have no broadband :(

Comments

[seshat1.livejournal.com]

*hugs*

NTL suck anyway. The last time I tlked to them about brodaband the guy spent nearly 20 minutes trying to get me to have broadband from them, while I tried to explain, that, much as I would like it, they don't offer it in my area. Grr. We're currently doing the whole switch to BT so we can get broadband thing. Complete nightmare.

[emony.livejournal.com]

*hugs* Thanks. They so suck. I wouldn't mind so much if the woman I initially spoke to had just *told* me that we'd need digital TV, then I could've talked TMO into it over time. But no, I had no notice, so all I could do is say thanks but no thanks. Bastards :( Good luck with BT.

[seshat1.livejournal.com]

Oh God, I hope you don't have to ring them again - they suck at answering phones. Grr. I can't believe you need digital TV for broadband - in fact i don't know that you do, because at my mums place they have NTL broadband but not digital - we have sky instead. Argh they are EVIL. *hits them with sticks*

[emony.livejournal.com]

It's not so bad, it's a free number at least, and I can read a book or something while I'm sitting on hold for an hour.

That's interesting. I may bring that up when I phone them and see what they say. If they've messed me around, there's going to be some kicked arses at the NTL office. Grrr.

[odycee.livejournal.com]

Nooooooo!

But as Seshat just said, NTL suck donkey balls. We've got NTL digital TV and broadband. Or we should have. The downstairs cable box hasn't worked now for nearly three weeks. We've had two engineers out, they've cancelled people coming out three times and then on one occasion they just didn't bother coming. And then if you want to speak to someone you have to be on hold for at least half an hour. It's now been left with the IT department so I guess that means we'll have it fixed in the year 2030.

[emony.livejournal.com]

They're utter, utter bastards. That's relaly all there is to it. It's no wonder everyone's going back to BT, BT .. well, okay, they mess you around too, but at least there's a bit more choice of broadband on BT. *sigh* Bastards all :(

[niennah.livejournal.com]

Those bastards. We had similar problems over here. The getting of broadband is a nightmare everywhere, it appears. I have yet to hear of someone who could ring up, order broadband, get it at the appointed time without hassle or being on hold for hours to complain.

I hope there's a way around it. I'm not sure you can get out of the whole drilling issue, but the digital TV? I've never heard of that being necessary. Optional, yes, necessary, no. You always end up hearing about 4 different versions of things before it gets done, anyway. I hope you kick their asses on the phone.

On a different and cheerier point, I am this close | --- | to going and reading DM AU at work. But that would suck, because I couldn't do the usual omg Warren/Tucker 4 evah facial expressions and small squeeing noises that are requisite with DM AU. So I won't.

*wanders away*

[emony.livejournal.com]

Wheee! Problem solved! I now have a cable modem and a lot of big fat white wires, but it's all working :) No arse-kicking necessary!

Hahaha! Don't do it! It's not the same without the facial expression and squeeing noises. Wait til you get home :)

[niennah.livejournal.com]

That's too cool! Also, Morose!Emony to Elated!Emony in 45 minutes. I think I'm dizzy... ;)

I resisted. Watch me continue to resist.

Resistance is not futile. :)

[emony.livejournal.com]

Heh, it actually took about three hours, but it's still all cool *g*

I admire your determination :) I hope it's worth it.

[fourleftxaviers.livejournal.com]

Ohh. You poor thing! I hate bs-y advertising. :-(

[emony.livejournal.com]

Ah, thank you, but it's okay now. It was just mistaken-engineers, who came back and fixed their mistake :)